Provide ongoing programmatic guidance and training to staff to ensure compliance with all grant requirements.
Hold weekly Team Meetings and one-on-ones for all team members monthly, to coach, train and receive updates regardingclient and staff needs.
Ensure that best practices are being utilized by all outreach and case management staff in areas related to trauma informed,client centered housing-based case managementto ensure housing stability and effectively end homelessness in the coverage area.
Work with other service providers in the designated coverage area to create links to resources for Housing Based Case Managers and their clients. I.e., VA (Veterans Affairs) services, domestic violence counseling, addiction treatment services, behavioral health counseling, physical health, food pantries and other local resources.
Collaborate across NMCAA offices with Homeless Prevention Supervisors, staff and other NMCAA staff that support our community.
Track and monitor financial/rental assistance and spend-down rates through the NMCAA client/financial logs for all programming you oversee.
Assure that check requests submitted by case management staff are accurate and complete before submitting to the program manager(s). Review monthly grant expenditure reports and case counts to track program progress, and project budget expenditures.
Develop outreach and Diversion strategies to engage families and individuals who are experiencing homelessness with staff.
Conduct biweekly case reviews with Housing Based Case Managers either in person or virtually, to ensure best practices are met among all case managers and clients. Ensure standards of Rapid Rehousing are being met throughout all programming.
Provide staff with annual performance reviews and feedback on performance as well as areas of growth.
Coordinate with local partners to complete the annual Point in Time (PIT) count required by state and federal funding regulations.
Conduct monthly client file reviews with case management staff for all enrolled clients in your programcoverage area to ensure the quality, validity, confidentiality of individual case files and compliance with all documentation standards and requirements set by funders and NMCAA. Ensure that all assigned documentation is completed accurately, on time and is systematically organized within each file.
Monitor staff caseloads and client progress so that case assignments, transitions and case closures are handled effectively and efficiently.
Analyze and run routineHMIS (Homeless Management Information Systems) reports to ensure data and outcomes to ensure at least 97% data quality across all program types and utilize this data to inform the Homeless Prevention Management team of recommendations for system change/iteration.
Attendbiweekly homeless prevention management meetings tocontinuously work on the annual strategic goals of the homeless prevention team in the work to end homelessness.
Attend Biweekly check ins with your direct supervisor to review team dynamics, staffing needs/concerns and any programmatic guidance updates.
Act as a NMCAA representative at relevant local work group meetings and attend and participate with our local coalitions as requested by your program director.
Work with the HP (Homeless Prevention) Management team to continue existing and identify and develop new opportunities to end homelessness through grant writing and renewals, partnership opportunities, and various NMCAA committees.
Assist the Program Manager in the hiring process of all housing-based case managers on the homeless programs team you directly supervise. Train, supervise and provide ongoing evaluation and mentorship of the housing-based case management.
Perform other duties as requested.
