Job Summary:

The Case Manager will collaborate with the Northwest Michigan Coalition to End Homelessness (NMCEH) and the Michigan Balance of State Continuum of Care (BOSCOC) to implement the Housing and Homeless Services programs of the Northwest Michigan Community Action Agency (NMCAA). This position involves direct engagement with the homeless population through community shelters and street outreach, assisting clients in securing safe, permanent housing, and connecting them with additional community resources for support. The Case Manager will also be responsible for maintaining client information, notes, and housing plans, as well as completing reports for various programs and grants while advocating for effective solutions to end homelessness.

Duties/Responsibilities:

Utilize a positive, person-centered approach to create housing-based case plans that leverage individual strengths and resources.
Develop crisis plans, budgeting strategies, and link clients to community resources, including mental health services and financial assistance programs.
Engage with clients to identify housing options, mediate with landlords, and assist in maintaining stable housing.
Collaborate with community partners, shelters, and human service providers to ensure effective access to resources and support.
Participate in case conferencing and coalition meetings to foster coordinated care and outcomes. Maintain accurate client records in the Homeless Management Information System (HMIS) and complete necessary assessments, such as SPDAT, in a timely manner.
Attend training and meetings as required to stay updated on best practices and program guidelines. Other duties and responsibilities as required.

Required Skills/Abilities:

Organizational Skills: Ability to prioritize and manage multiple tasks with excellent attention to detail. Interpersonal Skills: Strong relationship-building with staff, partners, and program participants. Technical Proficiency: Familiarity with HMIS and Microsoft Office applications preferred.
Proactive Problem-Solver: Seeks opportunities and proposes effective solutions.
Commitment to NMCAA mission and philosophy.
Ethical Standards: High ethical standards, serving as a role model.
Positive Interaction: Courteous and non-judgmental communication with clients and co-workers. Leadership Qualities: Self-motivated team player with conflict management skills.
Discretion and Adaptability: Handles confidential information discreetly and adapts to competing demands.
Goal-Oriented: Proven ability to meet performance goals and deadlines in fast-paced settings.

Education and Experience:

BA/BS in psychology, social work, human services, or a related field preferred. A minimum of 2 years of relevant experience preferred.