Job Title: Supportive Services for Veteran Families (SSVF) Program Manager

Supervisory Responsibility: SSVF Team

Reports to: Housing Stability Director

Job Summary:

The Supportive Services for Veteran Families (SSVF) Program Manager will support NMCAA in the coordination, development, and delivery of the Supportive Services for Veteran Families (SSVF) program to prevent and end homelessness among low-income Veteran households across the Northern Lower Michigan service region. Provide leadership, oversight, and strategic direction to ensure the program aligns with SSVF core principles, including Housing First, Rapid Re-Housing, Homelessness Prevention, and comprehensive Supportive Services, while ensuring full compliance with all SSVF programming requirements and federal regulations

Duties/Responsibilities:

• Serve as the primary NMCAA representative for efforts to end Veteran homelessness in the 23 counties NMCAA serves via SSVF to coordinate services, develop new resources, and respond to identified community needs.
• Ensure strict adherence to SSVF program guidelines, eligibility requirements, performance standards, and reporting requirements as defined by the U.S. Department of Veterans Affairs. Oversee and implement internal monitoring and quality assurance processes to maintain program integrity and compliance. Provide direct oversight and management of the SSVF supervisor and team and ensure staff deliver services through a Housing First, Client-Centered, and Housing-Focused approach. Promote a culture of excellence and accountability in service delivery to Veterans and their families.
• Attend and actively participate in Local Planning Body meetings in Balance of State counties, as well as on the NWCEH and MIBOS CoC committees. Represent NMCAA as the Housing Assessment and Resource Agency (HARA) and fiduciary entity, providing updates and reports as required.
• Ensure the SSVF team receives adequate training regarding program requirements, program updates, and issues critical to the successful implementation of the SSVF Program.
• Provide oversight of the development and maintenance of strong community partnerships, with a focus on collaboration with local VA Medical Centers (VAMCs), VA service providers, and other key stakeholders to ensure coordinated and effective service delivery to Veteran households.
• Collaborate with the HS Director and HHS Operations Manager in drafting, negotiating, and managing contracts, MOUs, and funding agreements with sub-grantees and community partners.
• Assist in program planning, budget development, and evaluation using benchmarks tied to ending homelessness, SSVF performance metrics, and the Results Oriented Management and Accountability
• (ROMA) framework.
• Coordinate efforts to promote public understanding and utilization of the SSVF program.
• Conduct annual performance review of the SSVF supervisor and review and approve team evaluations completed by the SSVF supervisor to ensure timeliness, consistency, and objectivity.
• Lead the development and implementation of policies and procedures designed to ensure continuous improvement in the delivery of services to Veterans and their families.
• Perform additional duties as required or assigned.

Education and Experience:

• BA/BS or an equivalent combination of education and experience preferred.
• 5 years of experience in non-profit administration and management preferred.
• Knowledge of and/or experience with the SSVF program preferred.