Essential Functions:

· Support the mission and vision of NMCAA.

· Collaborate with the Tax Program Manager, FMS Manager and team to execute

communication and development plan which increases positive community

relationships and awareness of the free tax preparation program, driving positive

outcomes and new community partners and volunteers to support the strategic

direction of the program.

· Implement communications in accordance with ethical principles and evaluate all

activities to ensure that goals are being achieved and align with agency mission.

· Monitor trends in the community or region and adapt strategies, as necessary.

· Develop relationships with community businesses and identify potential new partner

agencies to help administer the free tax preparation program.

· Manage Google ad words and Google grant.

· Act as VITA/TCE Free Tax Preparation and FMS program spokesperson in the community

through public speaking and outreach events to inform the general public of

Tax/FMS/NMCAA services including partnering with other agency staff when

appropriate.

· Preserve, protect and continuously enhance NMCAA’s brand identity.

· Organize Events within Tax Program and FMS including recruitment of volunteers and

registrations.

· Provide quality review of tax documents to assist the tax preparation team.

· Focus on coordinator delivery of tax services in Traverse city office location.

· Perform other related duties as assigned by Manager.

Minimum Education:

· Two years of successful course studies from an accredited university in field or equivalent

experience; Bachelor of Science or Bachelor of Arts preferred.

Minimum Skills Required:

· Ability to communicate in English both verbally and written format; Spanish is a plus.

· Working knowledge of database software (including Salesforce), internet, spreadsheet

software and word processing software.

· Proficient use of Adobe Illustrator, Canva, Photoshop or similar software.

· Proficient use of Adobe Premier or other similar video editing software.

· Ability to write routine reports and correspondence.

· Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals.

· Ability to speak effectively to groups of customers or employees of NMCAA.

· Ability to identify internal weaknesses, identify solutions and to adapt procedures and

protocols to create more efficient systems and more effective customer outcomes.

· Detailed-oriented with a willingness to learn new skills and techniques to promote

efficiency and successful customer outcomes.

· Ability to be flexible, adaptive, and positive in a constantly changing environment.

· Ability to interpret a variety of instructions furnished in written, oral, diagram and

schedule form and to propose an effective and efficient solution to practical problems.

· Ability to quickly learn other software products as implemented at NMCAA.

· Ability to handle multiple projects/files at one time in an efficient and effective manner.

· Schedule projects and meet deadlines promptly.

· Excellent organizational and communication skills.