Job Summary
The Community Navigator improves access to health, behavioral health, social services, and community resources through screening, referral, follow-up, and care coordination services. The position assists individuals and families in addressing social determinants of health including housing, transportation, food security, healthcare access, employment, and financial stability.

Duties and Responsibilities
- Conduct health-related social needs screenings and assessments. - Identify barriers related to housing, transportation, food security, employment, healthcare access, behavioral health, and financial stability. - Provide referrals and navigation support for healthcare, behavioral health, housing, utilities, food, transportation, workforce services, public benefits, and family resources. - Assist participants with applications, eligibility determination, appointment scheduling, and service access. - Conduct follow-up activities and maintain closed-loop referrals. - Coordinate services among providers and community partners. - Receive and process referrals from healthcare providers, schools, and community organizations. - Maintain accurate participant documentation and referral tracking records. - Conduct outreach activities, presentations, resource fairs, and community engagement efforts. - Maintain current knowledge of community resources. - Participate in training, supervision, and quality improvement activities. - Represent NMCAA in a professional, friendly, and caring manner. - Perform other duties as assigned.

Travel Requirements
Travel throughout NMCAA service areas is required to meet with participants, schools, healthcare partners, and community organizations.

Licensing and Other Requirements
Valid driver's license, proof of insurance, reliable transportation, successful background check, and ability to obtain Community Health Worker certification.

Work Hours
Monday through Friday, generally 7:30 a.m. to 4:30 p.m. Occasional evening and weekend hours may be required.

Education and Experience
Associate degree in Human Services, Social Work, Public Health, Education, Counseling, or related field preferred. High school diploma or equivalent required. Two years of related experience preferred.
Required Skills and Abilities
Strong communication, organization, assessment, documentation, customer service, problem-solving, and relationship-building skills. Ability to maintain confidentiality and work effectively with diverse populations.