Housing-Based Case Manager - Housing Stability Programs

Help people find a place to call home.

Northwest Michigan Community Action Agency (NMCAA) is looking for a Case Manager to join our Housing Stability Programs team. This is a hands-on, community-based role supporting individuals and families experiencing homelessness as they work toward safe, permanent housing.

If you're compassionate, resourceful, organized, and motivated to make things happen, this may be the opportunity for you.

What You'll Do

• Build trusting, person-centered relationships with individuals and families experiencing homelessness.
• Meet clients where they are, including homes, shelters, community locations, and outdoor settings.
• Participate in community and street outreach to connect individuals experiencing homelessness with available resources and services.
• Manage a caseload of up to 30 households, depending on program needs and level of client support.
• Develop housing and stability plans based on each client's strengths, goals, and needs.
• Help clients identify housing options, overcome barriers, and work toward obtaining and maintaining stable housing.
• Connect clients with community resources, such as financial assistance, mental health services, employment supports, and other programs.
• Work with landlords, shelters, service providers, and community partners to resolve challenges and support housing stability.
• Participate in case conferencing and coordinated community efforts to address homelessness.
• Maintain accurate and timely client records, case notes, housing plans, and assessments in the Homeless Management Information System (HMIS).
• Complete required program and grant documentation.
• Participate in required training and professional development.

What We're Looking For

We're looking for someone who:

• Believes everyone deserves access to safe, stable housing.
• Builds strong relationships while maintaining appropriate professional boundaries.
• Communicates respectfully, professionally, and without judgment.
• Is self-motivated and takes initiative to identify needs and find solutions.
• Is a creative problem solver who is willing to try another approach when the first solution doesn't work.
• Is organized and able to effectively manage a caseload, competing priorities, and deadlines while paying attention to detail.
• Is comfortable navigating difficult conversations, conflict, and complex situations.
• Works well independently while also being a collaborative team member.
• Can adapt when priorities shift or unexpected needs arise.
• Handles confidential information with discretion and good professional judgment.
• Is comfortable working both in an office and out in the community.

Qualifications

• Bachelor's degree in social work, psychology, human services, or a related field preferred.
• Two years of relevant experience preferred.
• Experience with homelessness, housing instability, or other complex social service needs is a plus.
• HMIS experience preferred.
• Strong computer, communication, organization, and documentation skills.
• Valid driver's license, vehicle insurance, and reliable transportation required.
• Ability to travel throughout the service area and work in community settings year-round.

Position Details & Benefits

Full-time | Monday-Friday, 7:30 a.m.-4:30 p.m.

Work setting: Combination of remote, in-office, and community-based work depending on program and client needs.

This position provides coverage throughout Antrim, Benzie, Grand Traverse, Kalkaska, and Leelanau counties, with regular travel required to meet with clients and community partners.

NMCAA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance
• Paid vacation, sick time, and holidays
• 401(k) retirement plan with 1% employer match for eligible employees
• Mileage reimbursement at the federal mileage rate for approved work-related travel

Why Join NMCAA?

This is more than a desk job. You'll see the impact of your work firsthand.

Every day, you'll have the opportunity to help someone take a step toward housing stability-whether that's finding an apartment, overcoming a barrier, connecting with a critical resource, or simply having someone in their corner who won't give up on them.

If you enjoy meaningful work, building relationships, and solving problems-and want to be part of the effort to end homelessness in Northwest Michigan-we want to hear from you.

Apply today to join the NMCAA Housing Stability Programs team.

NMCAA is an equal opportunity employer.