Purpose:

In absence of or coordination with full-time receptionist, provide customer service to all clients, staff, and vendors by answering the phone and welcoming visitors to the Agency.

Essential Functions:

• Greeting and directing clients in person and on the phone, including screening calls

• and visitors.

• Representing the agency in a professional manner.

• Working cooperatively with clients, co-workers, partners, vendors, and the public.

• Performing all basic receptionist duties including office opening and closing procedures, cleaning of reception area, sign in /sign out logs, receive all shipments and deliveries, stock bathroom supplies, and daily monitoring of the agency email.

• Document all incoming checks. Notify the business office when checks have come in.

• Handling of all aspects of mail and shipping, including distribution of daily mail received and faxes. Issue and monitor postage stamp inventory for the agency. Order postage as needed.

• Assist tax department with preparing mailings.

• Any other duties as assigned.

Position Objectives:

• To meet the needs of clients as well as co-workers.

• To properly sort, distribute, and send all incoming and outgoing mail.

• To ensure that all work is completed accurately and in a timely manner.

• To represent the agency in a professional, friendly, and caring manner.